Shipping & Returns Policy – Gynesys Best Security

Shipping & Returns Policy

Shipping Policy

Turnaround


Please allow up to 72 hours to process your order. To provide you with the best pricing, all orders are shipped directly from our manufactures and may come in separate packages at different times. Orders can take 2 to 3 weeks to arrive.


Carriers


We use the following carriers to deliver our orders:


USPS

UPS

FedEx

DHL


Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.


      1. Please email support@gynesysbesthomesecurity.com to request a refund
      2. Mail your returned item to:

                            5237 Albemarle Rd Suite 215

​                            Charlotte, NC 28212

Include in your package a signed letter stating the reason for your return and the original receipt.


Return Exceptions


Some items can not be returned if they are used, damaged or altered will not be accepted for return or exchange.


Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.